Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

I ordered a few packages from Victoria’s Secret this holiday season. It has been the worse experience due to Newgistics.

They are the shipping partner for VS. My package is sitting in towns for a week or longer, never coming on my promised day. Not one package has come when it was suppose to, if I got it at all. I’ve received multiple refunds.

I’m really surprised VS is still using them. Based on their reviews, they have to be losing a lot of money on lost or never received packages to customers. There’s no way to contact Newgistics either. You can email them but don’t expect a response.

My first ordered package took 18 days to receive, it sat in my town for 5 days before being given to my local usps for delivery. The 2nd I ordered is now at 17 days & not moved in 7 days. So I definitely didn’t get it by the 12th when I ordered it the 1st.

Absolutely ridiculous! I will never order from VS as long as they ship through Newgistics.

Company wrote 0 private or public responses to the review from Dec 18, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like