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Whenever I call Newgistics customer service, the first line responder has no idea about tracking and has to transfer me to another line, the other line would never pick up the phone. I left my name and phone number but no one would call back. I do not know why would...
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Anonymous
Seawray

They are horrible lost two of my packages customer support sucks they never contact you back or put you on hold then hang up. Why would anyone use this *** hole of a company

1.0
I didn't like
  • Customer service and website tracking
#1142525
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I have been waiting tomorrow will be 3 weeks. This is unheard of. The companies that use them, will not be in business too long if they continue. When consumers order a product, they want it within a reasonable time. By the way, I still have not received my order and I...
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1.0
I didn't like
  • Delivery time
  • Tracking page
#1139593
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Newgistics - Awful shipper

I dropped off a return package at a local post office using the supplied return label, which turned out to be a newgistics. Two weeks later today I get a message that it has shipped from a local site. just now on the way to the return. Terrible shipper.
#1131697
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I ordered product from road runner sports, unfortuntely for me they used newgistics. I checked the tracking on their website and it shows package in two different locations, neither one is delivered to customer. So far eleven days and counting waiting for three pound...
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#1131481
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I returned a phone to AT&T and they said they never received it. My tracking number says different. I will never use Newgistics as my shipper. I am convinced there are sketchy individuals at Newgistics who are pocketing returns and selling them. My shipment arrived at...
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Anonymous
No

I’m about to file fraud and sue

Anonymous
No

Departed facility. Last update I received. Missing package?

1.0
#1130490
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To Whom It May Concern : My delivery status says my package was delivered Nov. 3rd it was NOT.......I read enough bad reviews to know that your company is a low rated delivery company that hires no doubt illegals because they come cheap and are stupid.....Reason for...
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#1126552
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Newgistics - Customer totally pissed!!
Newgistics - Customer totally pissed!!
I had to return a cell phone to ATT. They provided me with a "smart label" for returns. I was dropped off at the USPS office and you can see where it was scanned in on Oct 12, 2017. There is no more tracking information after that. I called ATT and they said that they...
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1.0
I didn't like
  • Tracking page
  • That my items were never delivered
#1116704
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About 2 weeks ago, I dropped off my return into a mailbox as instructed by Newgistics' Smart Label. However, the status is always the same "Unknown" and "Not received". Went back to the post office for a help or further information, but they said that there is nothing...
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#1087583
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Newgistics lost my return package to MLB shop. Its been 3 weeks and still no record of it. MLB shop wont issue a refund because they claim it takes up to a month to receive a return package. However, I sent back another order on the same day and they had no problem...
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#1085999
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Newgistics - Where is this coming from ?

Newgistics - Where is this coming from ?
Not sure that we have oedered anything. Do not know who to call about tracking such package.
3.0
Details
Billing Practices
Customer service
Tracking Tool
#1071269
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