Newgistics - Returned phone missing

13 of 23 Newgistics reviews

I personally packed and returned a replacement phone back to AT&T.Now, I am getting charged $600 for a phone that I shipped back.

How does a phone get extracted out of a box in transit? The box that arrived at the returns warehouse was empty and I have no idea what happened to it.

AT&T has been unhelpful and insists that I shipped an empty box.I have been a longtime AT&T customer and I have no reason to keep a brick.

I believe that the box was tampered with after I shipped it off.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$606
Product or service
Samsung Phone
Review category
Shipping
review #778136 by

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bobs2015

Jan 26 #1101178 Saginaw, Michigan, United States

This happens. Somewhere along the line from the time you shipped it to receipt by At&T someone opened the box, took out the phone and re-sealed it. Don't pay them, of course. Make sure you dispute any charge if they have your charge card info. If not charged to it yet, best cancel the card, etc. You don't say how you sent it back or with which carrier. Did you get a tracking number, etc. Good luck. Never pay for something you don't owe.

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jcabal

Jan 26 #1101186

I sent it back using their original box and packaging material. The photo above was received from the warehouse that processes returns. The tracking number, checked at http://tracking.smartlabel.com , confirms that it was received at their warehouse.

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