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Summary of Newgistics Customer Service Calls

15 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:35 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Newgistics to Ask about:

Shipping and Delivery:

  • “Tracking”
  • “Delivery not received”
  • “Never got my package and it shows delivered”

Other:

  • “Trying to find my package”
  • “Lost package”

About Newgistics

Top 5 Newgistics Services

Delivery Service, Shipping Service

Top 5 Likes about Newgistics

Arrived on time

Top 5 Dislikes about Newgistics

That my items were never delivered, Delivery time, Tracking page, No way to contact them directly, Customer service and website tracking

Summary

Newgistics is a privately held company which specializes in e-commerce solutions. It was founded in 1999. The headquarters is based in Austin, Texas, United States. The company serves medium and big businesses all over the world. Newgistics offers digital commerce development, integration, consulting, and hosting services. It also provides enterprise tier omni-channel commerce software with order fulfillment, parcel delivery and returns management. Customers can use SmartLabel+ returns management solution to verify contents, refurbish, dispose, donate, or resell. It is possible to track packages online on the company website. The company accepts all major credit cards. Customer assistance is provided by email and by phone.

Newgistics reviews and complaints

Newgistics is ranked 245 out of 1860 in Transportation and Logistics category

Area Served

USA

Payment Methods

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Number of Calls

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