Newgistics Phone Numbers and Emails

Toll-Free Number:

  • (877) 860-5997
    Austin, USA

Headquarters:

  • (512) 225-6000
    Austin, USA

Locations:

  • (866) 647-0688
    San Francisco, USA
  • +3 732 285 6985
    Chisinau, Moldova
  • +3 732 285 6988
    Chisinau, Moldova
  • +52 333 615 4413
    Guadalajara, Mexico
  • +44 207 404 8040
    London, UK

Newgistics Email:

contact@newgistics.com
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Contact Information

Corporate Office Address:

Newgistics, Inc.
Bldg. 300 Suite 400
Austin, Texas 78735
United States

Fax:

512.225.6001

Newgistics Rating Based on 485 Reviews

Rating details

1.1
more details
Customer service
Tracking Tool
Website
Turnaround Time

Rating stats

Rating trend

How Good is Newgistics's Customer Service?

Jennier Ikv
Jennier Ikv
Feels Disappointed | Nov 23, 2023

You make it difficult to track package without giving life history another reason to not trust your company

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Merlene Qei
Merlene Qei
Feels Disappointed | Sep 09, 2023

Very bab experience you need to work on ur customers services

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Knute Log
Knute Log
Feels Satisfied | Aug 19, 2023

Trying to find a package that usps handed off. They were Wirth but the gentleman at Newgistics got my tracking number and takes it down.
He was awesome, professional and friendly. He also made sure i had all my question answered.
Thank you
Patrick clinton

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Edna D Kty
Edna D Kty
Feels Disappointed | Jul 01, 2023

Horrible, they cost me $1000

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Ricke Aio
Ricke Aio
Feels Disappointed | May 02, 2023

Not sure. CS don’t provide me with any information on what happened to my Apple Watch

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Rayann Jgj
Rayann Jgj
Feels Disappointed | Mar 25, 2023

Can’t get through to an active phone or an active email.

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Summary of Newgistics Customer Service Calls

2.1K TOTAL
CALLS
01:13 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Newgistics?

Shipping and Delivery Question:

  • “Package”
  • “Lost package”
  • “Delivery issues”

Request for Information Question:

  • “Looking for my package”
  • “Questions about my package”
  • “Find status of package”

Return/ Replace Question:

  • “My order being returned”
  • “My package was supposed to go to Washington DC and is being returned to me”
  • “Want package returned”

Staff Question:

  • “My package has been with this service over a week I need to know what is going on”
  • “Rude treatment”
  • “Customer service”

Product/ Service Question:

  • “Incorrect product”
  • “Paperwork”
  • “Broken property”

Payments and Charges Question:

  • “Billing”
  • “Fraud”
  • “You lost my packages to at&t & they charged me fee. HELP!”

Activation/ Cancellation Question:

  • “Cancel order”

Refund Question:

  • “Refund”
  • “My refund”

Account Question:

  • “About that mail account here in Chicago area”

Employment Question:

  • “Job”

Other Question:

  • “Rastreo”
  • “Packet location”
  • “Regarding packing”

About

Summary

Newgistics is a privately held company which specializes in e-commerce solutions. It was founded in 1999. The headquarters is based in Austin, Texas, United States. The company serves medium and big businesses all over the world. Newgistics offers digital commerce development, integration, consulting, and hosting services. It also provides enterprise tier omni-channel commerce software with order fulfillment, parcel delivery and returns management. Customers can use SmartLabel+ returns management solution to verify contents, refurbish, dispose, donate, or resell. It is possible to track packages online on the company website. The company accepts all major credit cards. Customer assistance is provided by email and by phone.

Newgistics reviews and complaints

Newgistics is ranked 346 out of 1169 in Transportation and Logistics category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAMasterCard

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