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Customer service
Tracking Tool

Newgistics is a company that suppliers use to process mainly return shipping. I was sending a product in to a CashForLaptops for evaluation and the drop off was to a USPS location. However, after receiving my receipt from the Post Office, there was no tracking information. When I tried to track the package on USPS website it stated it was "Dropped Off to Shipping Partner." I was then emailed by CashForLaptops, a tracking number to be entered into the Newgistics tracking system. This is where things went downhill drastically.

1. The tracking information is not updated REAL TIME! The product could be at a location for days, before the tracking information reflects this. I was notified by CashForLaptops my product was received, this was not updated by Newgistics until two days after delivery.

2. There is no email sign up for notifications during the delivery process, unlike most major carriers (UPS, FedEx, and USPS). You have to proactively watch their tracking system and guess delivery is expected.

3. Progress details are limited. Their system will only say "Scanned" or "In Transit." The "In Transit" never states the location it is being transported to. Also, they never update or even populate the Estimated Delivery. This is probably because THEY do not know the estimated delivery themselves with there slow and unreliable system.

4. Your product WILL BE delivered to TWO or more NEWGISTICS facilities before arriving at your destination. My product shipping from TX to NV, went from TX to IN then to NV. I have no clue as to why it was shipped east before going west.

From personal experience, just avoid them altogether. If a vendor wants you to send them your product using NEWGISTICS, just pay for return shipping yourself with a reputable shipper so you know they will receive the product.

This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Newgistics and uploaded a picture. The most disappointing about a product or service from Newgistics was tracking page, website and delivery time Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Newgistics.

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