Ordered two new Iphones through AT&T through their customer service which was a buy 1 get 1 free promo. They sent both phones wrong. I returned the phones using their return address label, they use a third party company to pick up the box at the local USPS, the company name is NEWGISTICS. the company has numerous complaints online. the package has finally got to its destination and AT&T says that one phone is not accounted for.
you can't get any info from newgistics I have called AT&T numerous times and filed a case with them that was rejected because they say they do not have the phone? This is not my fault!! they used this shady company, i HAVE MY RECEIPTS FROM THE USPS SAYING IT WAS PICKED UP BY THIS THIRD PARTY COMPANY THAT at&t USES!
Reason of review: Poor customer service.
Monetary Loss: $1,100
Preferred solution: Full refund.